“An extremely deplorable episode took place on 1 July 2022, which led to a disorganization of the baggage”, posed, from the beginning, on Tuesday morning to the microphone of RMC, Augustin de Romanet, managing director of ADP (Aéroports de Paris ), after a great micmac 12 days ago in Roissy.
He estimates that “much more” than 20,000 bags were lost that day at the Ile-de-France airport. “It is catastrophic, it is the image of our airport that has been damaged”, she insisted, presenting her “apologies to all passengers”.
He returned to this chaos: “The ADP group and the ADP employees who had to be there at 5 in the morning to launch the baggage sorting machines (…) and who didn’t come, (…) hurt me”. “ADP is not the only one responsible”, acknowledges the CEO, who explains that “at 9 am it was the registration system of the SkyTeam companies (an alliance of 18 companies) that was in crisis …”
As a result, sorters began to pick up the suitcases “between 7:00 and 9:00”, which, according to him, caused “the loss of about 5,000 bags”. Thus, the failure of SkyTeam would have led to the loss of “3,000 or 4,000 other bags”. Then, “there was a chain phenomenon,” he estimated, without giving a precise number of the missing personal effects.
“This strike, this episode, has created an unacceptable situation”, hammered Augustin de Romanet, committing himself: “Normally on Wednesday evening all the luggage will have been returned to their holders. “
“Don’t come too soon”
The Paris airport boss also gave passengers some advice: “Don’t come too early”. “Since the passengers arrive very early, the baggage is not placed in sorting rooms, but in storage. It may include 5,000 bags, but right now we have 50,000. You have traffic jams, “he explained. The CEO recommends arriving three hours early for international flights, two hours for European flights and” 1 hour to 1.30 “for domestic flights.
Augustin de Romanet also returned to the strike that blocked Roissy and Orly airports for several days, stating, as regards staff salaries, that “everything has been brought up to standard for 2019, plus a 3% increase. “. Regarding the shortage of agents, which he considers “infinitely weaker than in all airports in the world”, he estimates that “180 to 200 employees” are missing in Roissy “and” roughly the same figure in Orly “. border police officers, “we have 15% fewer staff than in 2019”, acknowledged Augustin de Romanet, assuring however that “it will not be the apocalypse this summer in our airports”.
Finally, as regards the increase in air ticket prices, he estimates that they could fall within two years. “The tension on the demand for planes will last until the unrealized trips are sold. For two years we have been weaned from travel, so for 18 months there will be travel pressure due to recovery.
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